Frequently Asked Questions
Everything you need to know about your XTM Performance gear.
How do I determine the right size for my performance gear?
We provide a comprehensive size guide on each product page. We recommend measuring yourself while wearing the base layers you intend to use to ensure the most accurate fit for our technical apparel.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic or international return.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days, while express shipping takes 1-3 business days. Please note that processing times may increase during peak seasonal sales.
Are XTM Performance products covered by a warranty?
Yes, all of our products come with a 12-month warranty against manufacturing defects. This does not cover standard wear and tear or damage caused by improper care.
How should I wash my technical outerwear?
To maintain waterproof ratings, we recommend machine washing on a cold, gentle cycle using a specialized technical wash. Avoid fabric softeners and tumble dry on low heat to reactivate the DWR coating.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.